Phone: +1.305.477-0000
Email: sales@klatu.net

OTHER INFORMATION AND FAQs
(Frequently Asked Questions)

Most Asked

How To Buy?
Please visit our Ordering Page.

Can I print my invoice?
Yes. Login and click on "My Account" on the Upper Right of the upper option bar. Select the "Order History" option.

How do I Contact Your Company?
Please click on our Contact Page.  You may contact us by email, fax or phone.

How do I modify my Account Information?
Login and click on "My Account" on the Upper Right of the upper option bar and select "Order History".

Can I Search by Product Type?
Yes. Simply click on "Search by Product Type". You can select "Quick Search" or proceed through the product taxonomy.

Can I Search By Manufacturer?
Yes. Simply click on "Search By Manufacturer"

Do you send order confirmations?
Yes. When you check out, our servers will send you an e-mailed confirmation with your ordcers particulars.

Do you provide tracking information?
Yes.  We will send you an e-mail with your shipment information, including the tracking number(s) and the tracking internet links to the carrier used.

About Payments
Unless otherwise authorized, <Company Name> only accepts prepaid orders. Your funds must arrive at <%= xConfig.cStoreName %> and clear before we ship your order. For additional Information, please visit our "Payments" page.

Can I print my invoice?
Yes. Login and click on "My Account" on the Upper Right of the upper option bar.  Select the "Order History" option.

General Questions

What Payment Methods do you Accept?
We accept several payment methods including credit cards, wire transfers and ACH <US only>transfers. For additional Information, please visit our "Payments" page.

Do you Accept Credit Cards
Yes. We honor cards issued by Discover, MasterCard, Visa and American Express, <TBD> which we process through <TBD>. For our Credit Card Terms and Conditions, please visit our Payments page.

Carriers and Service Levels
At the time you place the order, you are selecting whether to pick up  your order or have us deliver it. If we deliver it, we'll communicate the delivery information.  This depends on the transportation company and level of service you select on checking out. If you have any questions, please contact us.

Is Your Information Secure?
Yes. To ensure your transactions are secure when placing orders online, <%= xConfig.cStoreName %> uses Thawte, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology. Throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use.

Do you safeguard againts Credit card fraud?
Yes. To protect our customers against credit card fraud, we provide secure online ordering and don't store your credit card information on our Web servers. Your order information is encrypted with industry standard Secure Sockets Layer (SSL) technology. SSL works by encrypting the transaction's particulars (such as your name, phone number, credit card and order informatio)n so that it can be deciphered only by your browser and <%= xConfig.cStoreName %>.

Can I order without a Credit Card
Yes. You may place an order without a credit card. Simply select a different payment method at checkout. Your funds must arrive at <Company Name> and clear before we ship your order. For additional Information, please visit our "Payments" page.

Privacy Policy
It is our policy not to share any information about our customers without your express permission or unless compelled to comply with Florida law, or protect the rights, property, or

safety of <%= xConfig.cStoreName %>, our users, or others. This policy includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. If you have any concern about privacy at <%= xConfig.cStoreName %>, please send us an e-mail and we will address it.

Security Policy
Our site is operated on a Secure Server under a Thawte SSL Web Server Certificate.Authentic Sites using Thawte SSL Web Server Certificates offer secure communications by encrypting all data to and from the site. Thawte has verified our company registration documents and the site's registered domain name before issuing an SSL certificate. You may check the site's validity yourself by clicking on the Thawte SSL logo. We recommend that you always check a site's certificate before entering any sensitive information. By 1999 Thawte had captured 41% of the global SSL certificate market and in December 1999, VeriSign acquired Thawte. Thawte is a Verisign company.

Cookie Information
Our site makes use of "cookies" to keep track of your identity and certain parameters, such as the preferred language. (Did we mention the site was multi-lingual?) When you place online orders or check the status of an order. Cookies are the most effective way to provide quality service to our customers. Cookies do not act maliciously on computer systems. Cookies are merely text files that can be deleted at any time - they are not plug-ins nor are they programs. Cookies cannot be used to spread viruses and they cannot access your hard drive.

Problems With Your Order
We do our best to meet the needs of every customer who phones or logs onto our web site and we consider customer service the most important aspect of our business  If you need assistance with your order or dditional information of any kind regarding our products or servides, please contact us.

Warranty
<%= xConfig.cStoreName %> warrants that it has good title to or license to supply all products to customers. You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. <%= xConfig.cStoreName %> makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. For additional information, please visit our Warranty and Manufacturers page.

Website Issues
Our e-store is enhanced for Microsoft Internet Explorer 6 users. We use many technologies native to IE5.5 and higher. Please follow our recommendations for the browser, plug-ins and other software to fully experience the interactivity programmed into our site.

Is the E-Store Secure?
Yes. Our website uses the latest 128-bit encryption technology to protect your personal information.

How often is your site updated?
Our site is updated continously, insuring that the product mix is always fresh.

Do we use cookies?
Yes. Our site makes use of "cookies" to keep track of your identity and certain parameters, such as the preferred language. (Did we mention the site was multi-lingual?)

What are Cookies?
Cookies are the most effective way to provide quality service to our customers. Cookies do not act maliciously on computer systems. They are merely text files that can be deleted at any time - they are not plug ins nor are they programs. Cookies cannot be used to spread viruses and they cannot access your hard drive.

How do you Protect Credit Card Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to our credit card processor during order processing. We further protect you by storing the different parts of your credit card information in separate data tables located on servers that cannot be accessed from the Internet or from any other workstations in our office.

How do you Handle Credit Card Fraud?
Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track transactions and use all reasonable means available to report persons attempting fraud. For your protection and for fraud detection purposes, we record and store the IP address each time you log onto our site. All suspicious transactions will be investigated and reported to credit card companies. In addition, we will not accept a credit card order from a free, web-based, or e-mail forwarding service website, or any website that offers anonymity to the user.